TERMS & CONDITIONS
CUSTOMER CARE
At Glore Creative, customer care is part of the experience, not an afterthought. We believe shopping for beauty should feel easy, welcoming, and free of pressure, and that doesn't stop once you click "place order." Whether you have a question about a product, need help tracking your order, want to change something, or just aren't sure what's right for your routine, our team is here to help with warmth, patience, and clear answers. Every message is read by a real person, and every question is welcome, big or small. You never have to explain yourself twice or feel rushed. You can reach us at [support email] or through [contact form/social channels], and we aim to reply within [response time, e.g., 1-2 business days].
If something doesn't go as planned, we'll work with you to make it right. Orders can sometimes arrive late, damaged, or not quite as expected, and when that happens we want you to tell us so we can help. To get started quickly, include your order number and, where relevant, a photo of the item, and we'll review your request fairly and keep you updated at every step. Our policies on shipping, returns, and refunds are laid out in the sections below so you know what to expect before you buy. We also welcome your feedback, because the way you shop with us, the questions you ask, and the ideas you share help shape what Glore becomes. You're part of this community, and we're committed to taking care of you like it.
PRIVACY & SAFETY
Your trust matters to us. We treat your personal information with the same care as everything else at Glore Creative. When you shop, create an account, join our email list, or contact us, we collect only what we need, like your name, email, shipping and billing details, order history, and messages. We use this information to process orders, provide support, improve our shop, and send updates, offers, and news if you’ve opted in. You can unsubscribe from emails at any time. To fulfill orders, we share necessary details with trusted partners like payment processors, shipping carriers, and suppliers. We never sell your information. Secure third-party payment providers handle your payment details, and Glore Creative doesn’t store your full card information. Like most online shops, we use cookies and similar technologies to keep the site running, understand usage, and show relevant ads. You can manage your cookie preferences through your browser settings.
Safety is crucial for your well-being, both online and offline. We use secure connections and reputable platforms to protect your information, but no system is entirely risk-free. Please use a strong, unique password and be cautious of unexpected emails or messages claiming to be from us asking for sensitive details. We won’t ask for your full card number or password via email or social media. For product safety, read product descriptions and ingredient information, and patch test new skincare, hair, makeup, body, and fragrance products before regular use, especially if you have sensitive skin, allergies, or known reactions to certain ingredients. Discontinue any product causing irritation and consult a healthcare professional if you have concerns. Our products don’t diagnose, treat, or cure medical conditions.
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL